Welcome to your Volunteers Area as we move towards using MyImpact

Thank you for taking a moment to hear why Open Hands Volunteer Admin is getting an upgrade and how this will impact you. Even though not much will change for you as you go about your volunteering, we wanted you to be amongst the first to hear about it! We hope you will share in our enthusiasm for this positive move to using Better Impact for our volunteer admin. 

Better Impact

 

 

Frequently Asked Questions

What is a Volunteer Management System?

A Volunteer Management System—like Better Impact—is simply an online platform that helps us keep everything to do with volunteering in one organised place. It makes it easier for you to update your details and availability, and it helps our team manage information safely and efficiently. In short, it takes care of the admin so we can spend more time supporting you and staying connected with our volunteers.

Why are we introducing this new system?

To make the most of the resources we have and to support volunteers better. A system specifically designed for managing volunteers and all their important information will helps us manage rotas, keep details up to date, and reduce admin so staff have more time to support volunteers.

What do volunteers need to do first?

In the New Year, you’ll receive an email with login instructions. Once you have it, download the MyImpact app (or log in on a browser) and check your personal details. You will also be able to tell us dates you aren’t available to volunteer.

Will this create extra work for me?

No. The system is designed to make things easier—not harder—and should help reduce unnecessary back-and-forth communication.

Will this replace speaking to staff directly?

Absolutely not. Human contact remains central to how we work. The system simply helps us communicate and organise things more efficiently.

Do I have to use the app on my phone, or can I use a computer instead?

Use whichever works best for you. MyImpact is available as both a mobile app and a web browser version. 

What if I’m not confident with technology?

That’s completely fine. You only need to start with the basics, and we’ll support you. You can explore more features at your own pace.

What if I don’t have a smartphone?

You can access everything through a browser on a computer or tablet. The app is optional. Even if you aren’t comfortable with this, we can go through things in person during one of your volunteering shifts. 

What features will I be able to use later on?

As you get comfortable, you’ll be able to view role and shift details, notify us if you can’t attend a shift, receive updates, access documents, complete training modules when they are added.

What will staff be doing with the system?

Staff will use it to manage rotas in one place, keep contact details accurate, and reduce admin so we can focus more on supporting volunteers.

Will my personal information be safe?

Yes. The system stores your information securely and helps us keep your details accurate and protected.

What if I forget my login details?

There’s a simple “reset password” option on the login page, and Zoe (Volunteers Coordinator) can help if needed.

Do I need to update my availability regularly?

Yes please! It’s helpful if you do, as it makes rotas more accurate and reduces last-minute changes. You can update it anytime and you don’t have to send us a message to tell us about a change as we will automatically be notified when you make a change.

Will this change how I receive reminders or updates?

You will continue to get emails and occasional WhatsApp reminders from us, but the aim is to keep communication clearer and more consistent—not overwhelming.

Can I still contact staff in the usual way if something comes up?

Yes. The system supports communication but will never replace direct contact with staff when you need it. 

Feedback

If you have a question that hasn’t been answered or you want to give some feedback on how we have communicated with you, we’d love to hear from you.  You can contact us a couple of ways.

1. You can fill in the form below. This will ensure that your question or feedback goes straight to Zoe and Eileen who will see your comments and add answers to the FAQ as needed.
2. You can chat to any of the staff at Open Hands as normal.