In the lead up to our exciting Next Chapter we will be temporarily closing our furniture referral service at close of play on Friday 2nd of July.
We will be looking to fully open the Furniture Project once again by mid-August 2021.
Thank you for your continued support.

The Furniture Project was launched in January 2010 after a ‘gap’ was identified in the provision of affordable furniture items to those on low income.

Referring to our Furniture Project

Our furniture services are available to those in genuine need on receipt of an Open Hands referral form, means-testing documents and a pre-arranged appointment. Please note that we are not able to supply furniture to furnished properties including National Asylum Support Service (NASS) accommodation.

Access to the delivery address should be considered when choosing furniture items to ensure that a delivery is possible. Every service user will be required to agree and sign a copy of the charity’s delivery policy before a delivery is arranged. Please take the time to read our furniture policies before accessing our service: Service User Furniture Policy / Support Worker Furniture Policy.

Means-testing & payment
To ensure we prioritise those most in need we operate a means-testing procedure in which individuals are asked to provide evidence of their income, including access to any benefits they may receive. Those with access to benefits will be eligible to access our furniture services and will have access to our catalogue of affordable and reduced cost furniture items. For those with no recourse to public funds, we will consider each individual’s circumstances and act accordingly to meet their needs.

For those purchasing items we require cash payments on the day of the appointment. Our full price list will be available for viewing once our prices have been fixed. In the meantime we can advise that our costs range from £5-£40 per reused item and more for graded and new items. A nominal delivery charge of £5-10 will also be calculated determined by distance and quantity of items in order to cover some of the costs of our furniture van. All monies received will be reinvested into the work of Open Hands in order to enable its furniture project to continue to support those in need.

Furniture is allocated on an appointment basis only.

To book an appointment:
1. Attend a drop-in session to view our day’s appointment book (to be seen on the day please make sure you bring with you a valid referral form, evidence of benefits/low income status and cash where applicable).
2. Attend a drop-in session and arrange a future appointment
3. Call 0116 255 8672 (option 2) and speak to Open Hands

Appointments will take place on a Thursday morning between 10am-12pm at The Open Hands Compassion Centre (23-25 Highfield Street, Leicester, LE2 1AB – corner of Highfield St & Upper Tichborne St).

To access the furniture project
If you need help with furniture, or you know an individual or family who are in genuine need, a referral can be made by someone who knows you/the individual in need on a professional basis (such as a support worker, housing officer, child’s school teacher or doctor).

To refer an individual in need please email us to request a referral form at: Please then complete the form on behalf of the individual, complete and sign all sections of the form and then pass the physical form onto the individual to bring to us to their appointment.

A referral form will allow an individual to access our services for 6 months whilst they are still in need. If an individual’s details or situation changes during this period we kindly ask that a new referral form is completed to enable us to update our database appropriately.

Please note that as we rely on donations we cannot guarantee that all requested items will be available.

To refer an individual for other items
To refer an individual for clothing or household items please add any additional items required to the individual’s referral form or find out more details about what we can offer by visiting our Drop-in Sessions page.
To refer an individual to our Food Store please visit our Food Store page.